At Locksley Law Solicitors, we are committed to providing a professional, efficient, and courteous service to all our clients. If you feel that we have not met these standards or have any concerns about the service you have received, we encourage you to let us know so we can address and resolve the issue as quickly as possible.
In the first instance, please contact the individual handling your case to discuss your concerns. We will do our very best to resolve any issues informally. If you are not satisfied with the response or resolution offered, you are entitled to make a formal complaint. Please review our full complaints procedure before proceeding with a formal complaint. Rest assured, making a complaint will not affect the way we handle your case.
If we are unable to resolve your complaint to your satisfaction, you have the right to escalate your concerns. The Legal Ombudsman can review your complaint independently. Please note that before accepting a complaint for investigation, the Legal Ombudsman will first confirm that you have attempted to resolve your complaint directly with us.
To refer your complaint to the Legal Ombudsman, please ensure that:
Legal Ombudsman Contact Details:
If your concerns relate to issues such as dishonesty, mismanagement of funds, or unfair treatment, you may also wish to raise your concerns with the Solicitors Regulation Authority. Their website provides guidance on how you can submit your concerns.
If you are dissatisfied with the service provided by the person handling your case, please contact that individual directly to discuss your concerns. If you are not satisfied with their response, you may then refer your complaint to their supervising partner or manager. The name and contact details of the supervising partner or manager are provided in your initial correspondence. Alternatively, you may contact our office on 03301271950* to obtain this information. *Local charges may Apply
Once your complaint has been received, the supervising partner or manager will review your concerns and carry out an investigation. We aim to provide a proposed solution within ten business days. If your complaint is complex and additional time is required, we will contact you within ten business days to advise on the expected timescale for a full response.
If you remain dissatisfied after the supervising partner or manager’s investigation, you may escalate your complaint to the Managing Director.
Please send your concerns via email to info@locksleylaw.co.uk or by post to:
Locksley Law Solicitors 2a Egerton
Crescent Manchester, United Kingdom
M20 4PN
If you have difficulty submitting your complaint in writing, please call our office on 03301271950*, and we will assist you promptly. *Local Charges may Apply
If you are still not satisfied with the final response from our Managing Director, you have the right to refer your complaint to the Legal Ombudsman. Please ensure that your complaint meets their criteria as outlined above.
This procedure is designed to ensure that your concerns are taken seriously and addressed as quickly as possible. We value your feedback as it provides us with an opportunity to continually improve our service.
For further guidance on your rights or the complaints process, please do not hesitate to contact us at info@locksleylaw.co.uk or call 03301271950 (Local Charges may Apply).
2a Egerton Crescent | Manchester United Kingdom | M20 4PN
Locksley Law Solicitors is a trading name of RH Law Limited – This firm is authorised and regulated by the Solicitors Regulation Authority SRA Number – 659355; Company Number – 11444626; ICO Registration Number – ZA567603; VAT Number – 338 5514 87; A list of Directors is available for inspection at the company’s registered offices
Disclaimers
Eligibility depends on your individual circumstances and the terms of your agreement. While commissions are not unlawful per se, unusually high or unexplained commissions may be unfair. Any figures shown are for illustrative purposes only. FCA timelines and scheme rules may change. This page provides general information and does not constitute legal advice.
The Financial Conduct Authority (FCA) has indicated that consumers making a car finance complaint may receive on average £700 in compensation or less, although actual outcomes vary depending on individual circumstances. You can read more directly on the FCA website here.
Other issues such as balloon payments, affordability concerns or hidden charges are not included in the FCA’s redress scheme. In some cases, these types of complaints may not succeed. In very limited situations, other legal routes might be available, but these are uncommon and success is uncertain.
You do not need to use a claims management company or solicitors to pursue a complaint regarding motor finance commission arrangements. Consumers are entitled to submit complaints directly to their lender and, if necessary, to the Financial Ombudsman Service (FOS), free of charge.
The Financial Conduct Authority (FCA) is currently consulting on a potential redress scheme for certain motor finance commission complaints. During this consultation period, lenders have been granted an extension and are not required to issue final responses to eligible complaints until 31 May 2026. This temporary pause does not prevent consumers from submitting complaints during this time.
If you wish to raise a concern about our service or conduct, you can contact the SRA at sra.org.uk.
Locksley Law Solicitors
Copyright © 2025. All rights reserved.
Important Notice Regarding Messages Claiming to Be from Locksley Law Solicitors
We have been made aware that some individuals are receiving messages, particularly via WhatsApp, that claim to be from Locksley Law Solicitors.
These messages are not sent by us. The individuals receiving them are not clients of our business, and the messages do not relate to genuine claims we are instructed on.
Please Note
Locksley Law Solicitors does not contact members of the public via WhatsApp regarding claims, settlements, or payments. The FCA has paused all Motor Finance payments while their investigation is ongoing, so no settlements have been made yet.
We will never ask for payment or bank details through unofficial messaging channels, and we would not request such details until the conclusion of your claim.
We may contact you by text message to obtain up-to-date information, including proof of identification or to request that you sign any new paperwork related to your claim. If you are unsure if the communication you have received is genuine, please do not hesitate to contact us by calling 0330 127 1950, or emailing us on
