It is an agreement between a solicitor and client under which the client only pays the solicitor’s charges if the claim succeeds*. Here the risk factor falls mainly on the solicitor.
*You may also be charged a cancellation fee if you cancel your No Win No Fee claim before it has concluded.
If you cancel your claim after 14 days the solicitor reserves the right to charge you a termination fee, please see the solicitor’s terms & conditions for more information.
How a Solicitor Gets Paid if a ‘No Win No Fee’ Case Is Successful
If your ‘No Win No Fee’ case succeeds, you receive your compensation and pay the agreed success fee from that amount. Our success fees are agreed with you in advance, clearly stated in your Conditional Fee Agreement (CFA), and are capped by law and regulation.
Our fee structure is as follows:
For court proceedings or issued claims, the total amount you pay us (including our basic charges, disbursements, and success fee) will not exceed 40% plus VAT of your recovered compensation.
For Financial Conduct Authority (FCA) redress or other non-court settlements, our total charges are capped between 15% and 30% plus VAT of the amount recovered, depending on the complexity of the case and the level of compensation obtained.
These caps ensure that clients always retain the majority of any compensation received and that our fees remain within Solicitors Regulation Authority (SRA) and FCA limits.
FCA Fee Caps (For Regulated Financial Services Claims)
For claims relating to motor finance mis-selling or other regulated financial products, the FCA sets maximum charges that cannot be exceeded by solicitors or claims management companies.
You will always pay the lower of either:
The agreed percentage (within our 15–30% + VAT range), or
The FCA’s maximum charge for your compensation band.
FCA Fee Bands (exclusive of VAT):
Band Redress Awarded Maximum % Maximum Fee (£) 1 £1 – £1,499 30% £420 2 £1,500 – £9,999 28% £2,500 3 £10,000 – £24,999 25% £5,000 4 £25,000 – £49,999 20% £7,500 5 £50,000 and above 15% £10,000 Example Calculations:
If you receive £1,000, our fee would be capped at £300 + VAT, leaving you £700.
If you receive £5,000, our fee would be capped at £1,400 + VAT, leaving you £3,600.
If you receive £20,000, our fee would be capped at £5,000 + VAT, leaving you £15,000.
These limits are designed to protect clients and ensure full compliance with FCA Redress Scheme rules and SRA Transparency requirements.
P.S: While consumers can make complaints directly to their lender or under any FCA-led redress scheme free of charge, the outcomes may be lower and the process may differ. Locksley Law offers a fully managed legal service to help ensure that your claim is correctly assessed and pursued to achieve the best possible result.
When we act under a non-contentious business agreement, you do not pay us any fees until we have successfully recovered compensation (or annulled or avoided any contract or enforced debt, as applicable to your instructions). However, if you abandon your instructions or breach your agreement with us, you will be liable to pay for the work we have already undertaken, charged at the hourly rates specified in your agreement.
If your case is successful, our fee will be calculated as a percentage of the compensation we recover for you, as set out in the agreement. This fee may be deducted directly from any compensation you receive. Should you receive any monies directly in breach of the agreement, you will be liable for the fee. In addition, you may be charged interest at 8% per annum on any outstanding fees and for the cost of recovering these fees from you.
We may incur additional expenses (“disbursements”) as your case progresses—such as court fees for pre-issue or third-party disclosure requests. These expenses will be notified to you in advance (or subsequently) and are payable by you, typically before they are incurred. In non-contentious matters, such expenses are usually minimal.
Under a conditional fee agreement, you pay nothing until we recover compensation (or achieve the relevant contractual or debt-related outcome). If you abandon your instructions or breach the agreement, you will still be liable for the fees incurred, charged at the hourly rates stated in the agreement.
Should your case succeed, we are entitled to charge you for the work performed at the hourly rates, subject to an uplift of 100% as a “success fee” to compensate for the risk of non-recovery. This uplift is subject to a statutory cap of 50% of the compensation you receive. We voluntarily cap our fees at 40% plus VAT of your compensation, unless your claim is issued in a forum where costs recovery is limited to that cap.
Any additional expenses we incur are your responsibility, whether your claim succeeds or not, and payment may be deferred until the case concludes—except for court fees or if you are in breach of the agreement. Interest at 8% per annum may be charged on any outstanding fees.
Under a higher fee/lower fee agreement, if your claim does not succeed, you are charged for the work performed at the lower hourly rate stated in your agreement. We may request an upfront payment on account for anticipated work or expenses, which will be held in your client account.
Should your claim succeed, you will be required to pay us at the higher hourly rate for the work undertaken. We will then be entitled to the difference between the higher and lower rates (offset by any costs recovered from your opponent). As with other fee arrangements, abandoning your instructions or breaching the agreement will result in liability for fees at the standard hourly rate, payable within 14 days of termination.
Expenses incurred as the case progresses remain payable by you. We reserve the right to request prepayment of court fees, which may be deducted from your final compensation if necessary.
When working on an estimated fee basis, our charges are based on the hourly rates stated in your agreement, with an estimate provided by comparing similar matters. We may request payment on account for anticipated work or expenses, which will be held until work is completed and an interim or final bill is issued.
Our fee will be deducted from any compensation you are entitled to receive, and you remain liable for any shortfall if you receive funds directly outside of the agreement’s terms. Interest at 8% per annum may be charged on any outstanding amounts, along with our costs for recovering fees.
Expenses incurred are your responsibility whether or not your claim succeeds, and we may ask for these to be paid in advance unless stated otherwise.
Under a fixed fee agreement, you pay us the fee stated in the agreement either upon instruction or in agreed stages before each phase of work commences.
We will specify any disbursements (expenses) that are anticipated. These disbursements may be payable on account prior to incurring them. Please note that fixed fee arrangements generally cover only specific “unpackaged” services—that is, the exact work described in the agreement without providing broader advice or representation.
All fee arrangements are subject to any Before the Event (BTE) insurance or legal expenses cover you may have under any membership, professional, or trade affiliation. You will be asked to complete a Funding Checks form, which forms part of your overall agreement.
All fees and charges quoted on this page and within your Conditional Fee Agreement (CFA) are subject to VAT at the prevailing rate (currently 20%), unless expressly stated otherwise.
Where we refer to fee percentages, such as the 40% + VAT cap for court proceedings or the 15–30% + VAT range for FCA redress or non-court settlements, these percentages apply before VAT is added.
Any examples provided under the FCA Fee Bands are shown exclusive of VAT, unless otherwise specified.
Disbursements (for example, court fees, expert reports, or ATE insurance premiums) may also attract VAT depending on the supplier and the nature of the service. We will inform you in advance whether VAT applies to each disbursement.
Locksley Law Solicitors is registered for VAT, and all invoices issued by the firm will show the applicable VAT rate and amount separately, in line with HMRC and SRA transparency requirements.
To make our onboarding process efficient and compliant, we use Flyyr, a secure digital platform for:
Reviewing and signing your Conditional Fee Agreement (CFA) and related documents online, and
Verifying your identity in accordance with our obligations under the Money Laundering Regulations 2017 and the Solicitors Regulation Authority (SRA) Standards and Regulations.
Flyyr acts as our data processor under Article 28 of the UK GDPR, which means it processes your personal data only on our written instructions and solely for these limited purposes.
The platform encrypts all information transmitted, stores data securely within the UK or EEA, and maintains full GDPR compliance through a formal Data Processing Agreement (DPA) with Locksley Law Solicitors.
Using Flyyr allows you to sign and verify documents remotely while ensuring your personal data, including any ID documents or digital signatures, is handled safely and confidentially.
For further details on how we handle your personal data, please see our Privacy Policy
You have the legal right to cancel your agreement within 14 days of signing it, without giving any reason and without incurring any fees or charges. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The 14-day period begins on the day you sign your Conditional Fee Agreement (CFA) or any related client care documentation.
If you cancel your claim after the 14-day cooling-off period, you may still be charged a fee. If you terminate the Agreement outside of the 14-day Cancellation period, you will be liable to pay us our reasonable costs incurred in relation to Our Services please see our Terms & Conditions.
If you wish to cancel, you can do so by sending a clear written statement, for example, by email or post, confirming that you wish to cancel your agreement. You do not need to use a specific form, but you may use the cancellation form provided in your CFA if you prefer.
How to cancel:
Email: contact@locksleylaw.co.uk
Post: Locksley Law Solicitors, 2a Egerton Crescent, Manchester, M20 4PN
If you cancel within the 14-day period, no charges will apply, and you will not owe us any fees.
If you cancel after the 14-day period has expired, we may charge you reasonable costs for any work completed up to the date of cancellation, in accordance with your CFA and our Terms & Conditions.
These rights ensure that you have full control over your decision to proceed and that no costs are incurred unless you are happy to continue with your claim.
This document provides a general overview of the costs associated with working with Locksley Law Solicitors. For a full explanation of our fees and any specific terms applicable to your matter, please refer to the detailed agreement provided to you. Should you have any questions regarding our costs or require further clarification, please contact us at info@locksleylaw.co.uk or call 03301271950.
2a Egerton Crescent | Manchester United Kingdom | M20 4PN
Locksley Law Solicitors is a trading name of RH Law Limited – This firm is authorised and regulated by the Solicitors Regulation Authority SRA Number – 659355; Company Number – 11444626; ICO Registration Number – ZA567603; VAT Number – 338 5514 87; A list of Directors is available for inspection at the company’s registered offices
Disclaimers
Eligibility depends on your individual circumstances and the terms of your agreement. While commissions are not unlawful per se, unusually high or unexplained commissions may be unfair. Any figures shown are for illustrative purposes only. FCA timelines and scheme rules may change. This page provides general information and does not constitute legal advice.
The Financial Conduct Authority (FCA) has indicated that consumers making a car finance complaint may receive on average £700 in compensation or less, although actual outcomes vary depending on individual circumstances. You can read more directly on the FCA website here.
Other issues such as balloon payments, affordability concerns or hidden charges are not included in the FCA’s redress scheme. In some cases, these types of complaints may not succeed. In very limited situations, other legal routes might be available, but these are uncommon and success is uncertain.
You do not need to use a claims management company or solicitors to pursue a complaint regarding motor finance commission arrangements. Consumers are entitled to submit complaints directly to their lender and, if necessary, to the Financial Ombudsman Service (FOS), free of charge.
The Financial Conduct Authority (FCA) is currently consulting on a potential redress scheme for certain motor finance commission complaints. During this consultation period, lenders have been granted an extension and are not required to issue final responses to eligible complaints until 4 December 2025. This temporary pause does not prevent consumers from submitting complaints during this time.
If you wish to raise a concern about our service or conduct, you can contact the SRA at sra.org.uk.
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