Call Us
0330 127 1950 - Paid (standard-rate*)
Mon-Fri: 8am-4pm | Sat-Sun: Closed
* 0330 numbers cost no more than an 01/02 call (i.e., up to ~16p/min from landlines; mobile rates vary ~3p-65p/min). (gov.uk)
Client Support
We're always here to help.
If your circumstances change or you need further assistance at any stage of your claim, our team is here to support you. You can contact us by phone or email using the details below.
Email Us
Accessibility
- Vision - adjust text size or use text-to-speech via your browser settings or assistive technology
- Hearing/Speech - use Relay UK by dialling 18001 before our number.
- You can also nominate a trusted contact to speak with us on your behalf if needed
Extra Support
Please let us know if you need any additional support by filling out this form
Life events can sometimes make things harder to manage. Here are some trusted organisations that can help:
- Min - 0300 123 3393 - Paid (standard-rate*)
- Rethink Mental Illness - 0300 500 0927 - Paid (standard-rate*)
- CALM - 0800 58 58 58 - Free
- Samaritans - 116 123 (24/7) - Free
- Macmillan Cancer Support - 0808 808 0000 - Free
- Alzheimer's Society - 0300 222 1122 - Paid (standard-rate*)
- Cruse Bereavement Support - 0808 808 1677 - Free
* 0330 numbers cost no more than an 01/02 call (i.e., up to ~16p/min from landlines; mobile rates vary ~3p-65p/min). (gov.uk)
Bereavement
If you need to tell us about the death of a claimant please provide:
- Full name and claim number
2a Egerton Crescent | Manchester United Kingdom | M20 4PN
Locksley Law Solicitors is a trading name of RH Law Limited - authorised and regulated by the Solicitors Regulation Authority (SRA Number: 659355). Company Number: 11444626. ICO Registration Number: ZA567603. VAT Number: 338 5514 87. A list of Directors is available for inspection at the company's registered offices.
Important Legal Disclaimer
Eligibility depends on your individual circumstances and the terms of your agreement. While commissions are not unlawful per se, unusually high or unexplained commissions may be unfair. Any figures shown are for illustrative purposes only. FCA timelines and scheme rules may change. This page provides general information and does not constitute legal advice.
The Financial Conduct Authority (FCA) has indicated that consumers making a car finance complaint may receive on average £700* in compensation, although actual outcomes vary depending on individual circumstances. You can read more directly on the FCA website here.
Other issues such as balloon payments, affordability concerns or hidden charges are not included in the FCA's redress scheme. In some cases, these types of complaints may not succeed. In very limited situations, other legal routes might be available, but these are uncommon and success is uncertain.
You do not need to use a claims management company or solicitors to pursue a complaint regarding motor finance commission arrangements. Consumers are entitled to submit complaints directly to their lender and, if necessary, to the Financial Ombudsman Service (FOS), free of charge.
The Financial Conduct Authority (FCA) is currently consulting on a potential redress scheme for certain motor finance commission complaints. During this consultation period, lenders have been granted an extension and are not required to issue final responses to eligible complaints until 31 May 2026. This temporary pause does not prevent consumers from submitting complaints during this time.
If you wish to raise a concern about our service or conduct, you can contact the SRA at sra.org.uk.