Client Support
We’re always here to support you. If your circumstances change or you need further assistance, please don’t hesitate to reach out.
Call Us
0330 127 1950 – Paid (standard-rate*)
Mon–Fri: 8am–4pm | Sat–Sun: Closed
* 0300 numbers cost no more than an 01/02 call (i.e., up to ~16p/min from landlines; mobile rates vary ~3p-65p/min). (gov.uk)
Email us
Accessibility
- Vision – adjust text size or use text-to-speech via your browser settings.
- Hearing/Speech – use Relay UK by dialling 18001 before our number.
- You can also nominate a trusted contact to speak with us on your behalf if needed.
Extra Support
Life events can sometimes make things harder to manage. Here are some trusted organisations that can help:
- Mind – 0300 123 3393 – Paid (standard-rate*)
- Rethink Mental Illness – 0300 500 0927 – Paid (standard-rate*)
- CALM – 0800 58 58 58 – Free
- Samaritans – 116 123 (24/7) – Free
- Macmillan Cancer Support – 0808 808 0000 – Free
- Alzheimer’s Society – 0300 222 1122 – Paid (standard-rate*)
- Cruse Bereavement Support – 0808 808 1677 – Free
* 0300 numbers cost no more than an 01/02 call (i.e., up to ~16p/min from landlines; mobile rates vary ~3p-65p/min). (gov.uk)
Bereavement
If you need to tell us about the death of a claimant please provide:
- Full name and claim number
